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Articles By: Craig Twombly

How Do We Manage the Great Generational Difference?
The conversation and debate is not new, although many feel that it has only become an issue as of late. The great generational debate is not a debate of who is in what generation and what each generation will be called. Although, there are people who are starting...
Who's Job Is It?
After a few months off from writing articles I have slowed down and I am now taking a moment to catch my breath and reflect back to what a wonderful job I have. Over the last several months, I have had the opportunity to spend a great deal of time...
Thank You
As 2013 starts, I sit here and stare at the computer screen is sheer astonishment. It appears another year has flown by in record time. Well at least in my eyes it has flown by. This time of year we at Priority Learning reflect what the year has brought...
Up The River (A Story About Peer Pressure)
As you might have read in Ralph's article, this is the time of year for all of us to reflect backwards to this past year. As I reflect back it has been another great year both personally and professionally. There's one thing I did learn that I'd like to...
Is The Glass Half Full? - Part 2
Last month we discussed the Half Full or Half Empty approach we are all faced with in life. As we discussed last month, there are three evident categories in life that can defeat positive thinking. As we discussed last month we are faced daily with the challenge of being positive...
Is The Glass Half Full?
Being the father of a currently ten year old girl has taught me many lessons in life. We all become conditioned to what surrounds us. As we wake up and head off to work many of us think about the challenges that await us and we begin to form...
Organizational and Departmental Permission
The greatest privilege I have with my job is the ability to work with many different companies and individuals. I enjoy learning the craft of their jobs and also the challenges they face in the workplace. As I began to write an article this month I stopped and reflected backwards...
Consultative Decision Making
Introduction to Decision Making Consultative is the second or what we consider as the middle of the three decision making styles. In Ralph's article he outlined the three decision-making styles. To his point decision-making styles and the approaches leaders take are often discussed in length within companies looking for leadership development....
Risk Taking and Leadership
Risks are an inherent part of everyday life, some risks are big and some are small. When you get into a vehicle and drive to work, you are taking a risk. Although it...
Reflections of 2011: Internal Locus of Control
As the year comes to an end, it often leaves many people looking back at the last year in reflection. Many people will use the opportunity to look at the success they had during the year. It also leaves people looking at what they had not done but wished they...
How Do We Connect?
Over the last several months, I have spent a great deal of time traveling and meeting new people. Some times for business, some times for family and even a little time with friends. During many long quiet rides home in my car, it got me thinking. I found myself looking...
The Art of Being A World Class Business (Part 2)
Last month we started discussing the Art of Being World Class. Every organization strives to be the best at what they do. Whether it is serving food or selling furniture, each organization strives to do their best. Although leaders are constantly striving for world class, sometimes we miss the mark...
The Art of Being A World Class Business
Every organization strives to be world class at what they do. With the saturation of like businesses in many markets, the difference between success and failure is often the pursuit of being world class at what they do. Organizations spend a significant amount of time and money focusing on initiatives...
The art of Listening at Three Different Levels
Have you ever wondered how much different life would be if there was a road map to personal growth and success? Over our lives we gain several skills and knowledge. People who are truly successful have an uncanny ability to not only call on and use the skills they have...
Workplace Image
The word image as defined by the Merriam Webster Dictionary is a mental image or picture of something. Some people work very hard at an image while others just allow it to happen. These images are all around us, famous people often come to mind when we think...
Straight Talk
Straight talk is a workplace application we see applied more often than in the past. Straight talk is a skill that great leaders possess. It is not a skill that leaders take lightly or even enjoy executing on, but it is a skill. So what is straight talk? As...
The Employee Life Cycle (part 4 of 4)
Over the last several months we have spent time discussing the importance in the training, leading, and supporting functions all leaders have to help their employees’ journey inside the organization. It is also important to remember this is not a linear process that goes from the first part of the...
The Employee Life Cycle (Part 3 of 4)
In the last Employee Life Cycle article we focused around the art or need to lead employees. As you think about leadership or management a great deal of time is spent working on individual levels with people that work for you. The challenge and art of leading is being able...
The Employee Life Cycle (Part 2 of 4)
As we move into the second article in the employee life cycle, let's review what the employee life cycle is. ...
The Employee Life Cycle (part 1 of 4)
There is an employee life cycle that all employees travel through while employed at a job. This cycle can last for decades, years, or even days. It is the path every individual...
The Customer
Every organization has customer service standards and organizations continue to struggle with that elusive customer. As the last ten years progressed the competitive market became tighter and the level of intrusion from other organizations offering the same goods or services into the local market increased. It became clear early on...
The 10/80/10 Rule
Everyday inside the workplace leaders are tasked and traditionally trained to solve problems. Inside those same organizations the daily activities of manager’s and leader’s success is often based on how well they can execute and solve those problems. The problems leaders face can be focused around production, logistics, and...
The Three Methods of Learning
While speaking with a client recently, I was asked to help train her leadership team on how to coach employees. Once we discussed what the needs were, the client asked, "Can we do it in two hours?" The answer to the question is fairly vague - yes and no. There...
Delegation (A Time Management Article)
The word time management is a very broad term with many meanings.  In the workplace leaders are always tasked with more projects or things to accomplish with the same amount of time as before.  An understandably daunting task at times!  I will not confess and say I have the...
Manager Expectations
As a young leader I often found myself asking, "Why don't they get it?" I would think this about the employees that were working for me. The "get it" was in regards to everything from customer service to the responsibilities they had in their job. I became frustrated and tired...
Conflict Styles
The idea of conflict will make some people shutter at the thought, while others smile and give you the inevitable comment "I love a great argument!" In our personal and work lives conflict is there and it is inevitable. Great ideas and some soured relations come out of conflict. With...
Workplace Patience
In a recent news article the results on employee job satisfaction survey were released. The level of satisfaction has reached an all time low the article read. The number one reason was employees felt their job was boring. With the economy the way it is you would think most people...
The Importance of Goal Setting
When an airplane takes off, it is said the plane is only on course 5% of the time. The other 95% is spent correcting its course and fighting wind, turbulence and everything else in the way. The same can be said for our own careers and resolutions. The day...
The Art of Appreciation
Appreciation as defined by the Merriam Webster dictionary is an expression of admiration, approval, or gratitude. Appreciation in the workplace is not only valuable but necessary. Appreciation is the "Thank you for...
Mental Models October 2009
Mental Models After reading Ralph’s latest article, I found myself pondering many things.  During the last economic growth wave, the struggle was to not only retain employees but to retain the most talented employees. As a young manager I remember a...
Tips to Motivate and Engage your Employee Base
As the economic climate continues to persist it has been a challenge for all leaders to maintain morale and continuously improve customer service standards. In all work environments leaders have been asked to do more with fewer supplies, people, and finances. Although this challenge has been around longer than the...

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